Jumpstart with our enterprise suites to integrate AI into your journey

Lead your actions into a customer-centric organization with our AI platform that can be tailored to your needs. Every role has a massive impact on delivering extraordinary customer experiences.

Discover what your data can do?

Neptune’s Enterprise Suites

Customer Insights

We source data to build CX metrics from NPS, customer satisfaction (CSAT), Voice of Customers (VOC) to predict issues in minutes that matter the most. Neptune uses sentiment analysis and segmentations to highlight critical data across the entire customer journey. We make it simple for your team to respond to customers and fix the issues bridging the gap. CX Metrics are vital signs to calibre customer satisfaction.

Prioritize fixes

With Neptune, you can easily identify the issues causing drift in CX. In no-time, your team can focus on fixing the gap that bridges the customers.
High Retention boosts profits

Neptune predicts the churns and red zones ahead before your customers drop out.
Quick Planning

Your team can focus more on the customers than monitoring and gathering the data.

Product Insights

Neptune helps your Product team to explore the scope for new features and prioritize the roadmap. Our tool gives deeper insights into feedback, customer segments depicting their behavior. Your team can identify the features that make the customer's buy-in your product. We help you to devise a better product road map focusing on customer needs.

Discover Scope for Improvement

Neptune eliminates the analysis time that your product team spends on. Instead, they can create avenues for new features that attract the customers and focus on the delivery and the roadmap.
Anticipate Churn

With all highlighted trends made accessible to you, your product experts can know if the customers are happy with the product or not. Know at-risk customers and respond to them immediately with fixes before losing them.
Increase Brand Value

When your Product experts are quick on improving customer services, Neptune helps in bringing a customer-focused culture making your brand value higher.

Employee Insights

Neptune dives deep into the unstructured feedback and analyzes what ‘s the driving factor for employee’s performance and engagement. In minutes, leverage our AI to turn the feedback into insights actionable within your organization.

Save Recruitment Cost

Quickly identify the emerging issues to retain employees and save your recruitment and training costs.
Organizational Detailing

Neptune eliminates the manual feedback analysis across the departments and helps you to drill down department-wise driving factors. Identify which department does better or which one needs more attention.
Unbiased Insights

Ensure employee satisfaction with our automated and unbiased insights with the managers, teams, operations and more.

Customer Operations

Get ahead with customer services and anticipate the emerging issues. Provide quick resolutions in whatever channels the customer are preferring. Keep monitoring the CX metrics sourced from CSAT, NPS, VOC to understand what the customer needs and deliver tailored resolutions.

Quick Closure

Your team can identify and mend the issues with quicker resolution time seamlessly closing the loop with customers.
Tag and Classify Touchpoints

Leverage our AI to analyze and classify the interactions with customers like IVR, support tickets, chatbots records, social media records.
Simple Configuration

Neptune gets smarter with time and learns from you, your domain-specific terms, your organization terms. It focuses on technology and learns with you without any advanced configurations.

Jumpstart with our enterprise suites to integrate AI into your journey

Neptune’s Enterprise Suites

Customer Insights

Prioritize fixes

High Retention boosts profits

Quick Planning

Product Insights

Discover Scope for Improvement

Anticipate Churn

Increase Brand Value

Employee Insights

Save Recruitment Cost

Organizational Detailing

Unbiased Insights

Customer Operations

Quick Closure

Tag and Classify Touchpoints

Simple Configuration