Do you know the data you have collected
so
far depict some insights?
Neptune leverages natural language processing with a
wide cognizance to build an intelligence that
learns with you. Aggregate all your customers’ feedback in one place and instantly find out what’s
the
driving factors that keep your CX metrics like NPS, CSAT up and running.
Transform every meaningful touchpoint into INSIGHTS
Neptune helps you to develop a customer focussed culture.
Today technologies have made it simple to gather feedback through NPS scores, surveys, chats, social media, data stacks and many more. The trouble is not about gathering but to turn it into a meaningful insights and actionable plan. Customer feedback analysis, to be precise.
Our AI dive into what to look for, find patterns and trends eliminating the manual feedback analysis so you can focus on planning your business strategy.
Find out why drop in CX Metrics
Need to look through enormous data why the Customer Experience metrics were low? Identify the root-cause and bottle-necks instantly with us.
Plug-in across platforms
Funnel the data from multi channels like chat, social media, survey, forum and many more into a single data silos.
Easy connect with Integrations
Customer feedback Insights are put into dashboards and reports. Seamless integration with multiple partners.
How do our insights help you to be customer-centric?
Anticipate churn and predict behavior
Know at-risk customers using churn data to pitch in and prioritize your solution to enhance the experience with prediction modelling.
Embrace Retention and Loyalty
Influence your business with actionable segments and see a hike in customer satisfaction and trust.
Quickly discover insights
We analyse the feedback to provide deep insights into what works and what doesn’t, at every touchpoint in the customer journey.
Competitive Edge
Huge competitive edge to your business, as it helps you to understand why your customers love or hate your product or service.
See How Neptune Work?
Why Neptune?
We make connecting consumers with enterprises as simple!
High Retention boosts profits
Neptune predicts the churns and red zones ahead before your customers drop out.
Easy connect with integrations
Integrate this intelligence and insights into any applications to keep your business running without having to deal with it separately.
Prioritize fixes
With Neptune, you can easily identify the issues causing drift in CX. In no-time, your team can focus on fixing the gap that bridges the customers.
Boost Data-driven decisions
Become a customer-centric organisation with customer feedback playing a major role.
Do you know the data you have collected so far depict some insights?
Neptune leverages natural language processing with a wide cognizance to build an intelligence that learns with you. Aggregate all your customers’ feedback in one place and instantly find out what’s the driving factors that keep your CX metrics like NPS, CSAT up and running.
Get Started